Privacy Policy

1. Introduction

Teguh Keluarga ("we", "our", "us") is committed to handling your personal information with care, respect, and complete discretion. This Privacy Policy explains how we collect, use, store, and protect information that you share with us when visiting our website or engaging our family law services at No. 11, Jalan USJ 10/1, 47620 Subang Jaya, Selangor, Malaysia.

This policy applies to all personal data processed in connection with our services. By using our website or contacting us, you acknowledge that you have read and understood this policy. If you have any questions about how we handle your information, please contact us at [email protected].

2. Data We Collect

We collect personal data only when it is necessary for a specific purpose. The categories of data we may collect include:

• Identity data: your full name and preferred form of address
• Contact data: email address, telephone number, and postal address
• Matter-related data: information you share in connection with your family law matter, provided voluntarily during consultations
• Technical data: IP address, browser type, pages visited, and duration of visits, collected automatically when you use our website
• Cookie data: preferences saved via our cookie consent system (see Section 5)

We do not collect sensitive personal data beyond what is shared directly and voluntarily in the context of your legal matter. We collect only what is necessary.

Legal basis for processing: We process personal data on the basis of (a) your consent, (b) the performance of or preparation for a contract for legal services, (c) compliance with our legal obligations under Malaysian law, and (d) our legitimate interest in operating and improving our legal practice.

Retention: Contact enquiry data is retained for up to 12 months unless a service engagement begins. Matter-related data is retained for a minimum of 7 years in accordance with Malaysian legal professional obligations, then securely deleted.

3. How We Use Your Data

• To respond to your enquiries and communicate about your legal matter
• To prepare and deliver the family law services you have engaged
• To maintain records as required by Malaysian legal professional regulations
• To improve our website and understand how visitors use it
• To comply with legal, regulatory, or court obligations

We do not use your personal data for marketing purposes without your explicit consent. We do not sell your data to third parties under any circumstances.

4. Data Sharing

We share personal data only in limited and necessary circumstances:

• Service providers: Technology and hosting providers who process data on our behalf under strict data processing agreements
• Legal obligations: Courts, regulatory bodies, or law enforcement when we are legally required to disclose information
• With your consent: Other parties only if you have specifically authorised us to share your data

We do not transfer personal data outside Malaysia unless necessary for your specific matter, and only with appropriate safeguards in place.

5. Cookies

Our website uses cookies to function and to understand how it is used. Essential cookies are necessary for the site to operate. Optional cookies (analytics, preferences, marketing) are only set with your consent. You can manage your cookie preferences at any time via our Cookie Policy page.

6. Data Security

We take the security of your personal information seriously, particularly given the sensitive nature of family legal matters. Our measures include:

• Encrypted communication channels for data in transit
• Restricted access to personal data on a need-to-know basis within our practice
• Secure storage of physical documents with controlled access
• Regular review of our security practices

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with our obligations under the Personal Data Protection Act 2010 (Malaysia).

7. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to correct: You may request that inaccurate data be corrected
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
• Right to limit processing: You may request that we restrict processing in certain circumstances
• Right to lodge a complaint: You may raise concerns with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently. Inclusion of a link does not constitute endorsement of a site's data practices.

9. Children's Privacy

Our services are intended for adults (aged 18 and above). We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us promptly so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any data privacy enquiries, please contact: